Course objectives
After completing this course, students will be able to:
- Install and configure end-user devices and software
- Address connectivity problems
- Perform basic cybersecurity mitigations
- Troubleshoot common problems to diagnose and resolve issues
- Demonstrate basic knowledge of scripting, the cloud, and virtualization
Course outlines
- Installing Motherboards and Connectors
- Installing System Devices
- Troubleshooting PC Hardware
- Comparing Local Networking Hardware
- Configuring Network Addressing and Internet Connections
- Supporting Network Services
- Summarizing Virtualization and Cloud Concepts
- Supporting Mobile Devices
- Supporting Print Devices
- Configuring Windows
- Managing Windows
- Identifying OS Types and Features
- Supporting Windows
- Managing Windows Networking
- Managing Linux and macOS
- Configuring SOHO Network Security
- Managing Security Settings
- Supporting Mobile Software
- Using Support and Scripting Tools
- Implementing Operational Procedures