ITIL4 Foundation

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Length: 3 day (24 hours)

 

ITIL is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL 4

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for ITIL 4 Foundation exam.

While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.

Start with the customer – find out what they want and give it to them.

Course objectives​Course outlines

Course objectives

After completing this course, students will be able to:

  • By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL Practices, and the new Value Service Chain that incorporate the core of ITIL version 4.

Course outlines

  • ITIL 4 Overview
  • The ITIL Framework
  • The ITIL Guiding Principles
  • The ITIL Service Value System
  • Key ITIL Practices
  • Other ITIL Practices


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