ITIL 4 Specialist High Velocity IT


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Length: 3.0 day (24 hours)

 

This course is designed to equip individuals with the knowledge and skills necessary to manage IT services in high-velocity environments. It focuses on the rapid pace of digital transformation and the need for agile, flexible, and efficient IT service delivery

  • IT professionals working in digital organizations
  • Individuals involved in DevOps, Agile, and Lean practices
  • IT leaders seeking to accelerate digital transformation ​
  • ITIL 4 Foundation certification

Start with the customer – find out what they want and give it to them.

Course objectivesCourse outlines

Course objectives

After completing this course, students will be able to:

    • Understand the characteristics of high-velocity IT environments
    • Apply ITIL 4 principles to high-velocity contexts
    • Leverage Lean, Agile, and DevOps practices
    • Optimize service delivery for speed and quality
    • Manage risk and uncertainty in dynamic environments

Course outlines

  • 1.      Introduction to High-Velocity IT
    • Characteristics of high-velocity environments
    • The impact of digital transformation
    • The role of IT in driving business value
  • 2.      ITIL 4 and High-Velocity IT
    • Aligning ITIL 4 principles to high-velocity contexts
    • Adapting ITIL practices for speed and agility
  • 3.      Lean, Agile, and DevOps Practices
    • Understanding Lean principles and their application
    • Applying Agile methodologies for rapid service delivery
    • Implementing DevOps practices for continuous delivery
  • 4.      Service Value Chain in High-Velocity Environments
    • Optimizing the Service Value Chain for speed and efficiency
    • Prioritizing value streams and workflows
    • Accelerating service delivery and consumption
  • 5.      Key Practices for High-Velocity IT
    • Plan: Strategic planning and portfolio management
    • Improve: Continuous improvement and innovation
    • Engage: Stakeholder management and service desk
    • Design: Service design and technical management
    • Build: Service transition and release management
    • Deliver and Support: Service operation and incident management
    • Obtain/Build: Supplier management and architecture management
  • 6.      Managing Risk and Uncertainty
    • Identifying and mitigating risks
    • Building resilience and adaptability
    • Monitoring and responding to changes
  • 7.      Exam Preparation
    • Exam format and structure
    • Exam tips and strategies
    • Practice exam questions

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