ITIL 4 Strategist Direct Plan and Improve


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Length: 3.0 day (24 hours)

 

This course focuses on the strategic aspects of IT service management, equipping learners with the skills to direct, plan, and improve IT services. It emphasizes the importance of strategic thinking, decision-making, and continuous improvement

  • IT leaders and managers
  • Service delivery managers
  • IT strategy consultants
  • Anyone seeking to improve the strategic direction of IT services
  • ITIL 4 Foundation certification

Start with the customer – find out what they want and give it to them.

Course objectivesCourse outlines

Course objectives

After completing this course, students will be able to:

    • Understand the strategic context of IT service management
    • Develop effective IT strategies
    • Align IT with business objectives
    • Plan and prioritize IT initiatives
    • Implement effective change management
    • Foster a culture of continuous improvement

Course outlines

  • 1.      Introduction to ITIL 4 Strategist
    • Overview of ITIL 4 Strategist
    • The role of the ITIL 4 Strategist
    • The relationship between ITIL 4 Strategist and other ITIL 4 certifications
  • 2.      Strategic Thinking and Decision Making
    • Strategic thinking frameworks and tools
    •  Risk management and decision-making techniques
    • Scenario planning and future-proofing IT services
  • 3.      Directing and Planning IT Services
    • Developing IT strategies aligned with business goals
    • Creating IT roadmaps and plans
    • Budgeting and resource allocation
    • Portfolio management and prioritization
  • 4.      Continual Improvement
    • The ITIL 4 continual improvement model
    • Lean, Agile, and DevOps principles and practices
    • Implementing change initiatives
    • Measuring and monitoring performance
  • 5.      Governance, Risk, and Compliance
    • Governance frameworks and processes
    • Risk identification, assessment, and mitigation
    • Compliance requirements and regulations
  • 6.      Exam Preparation
    • Exam format and structure
    • Exam tips and strategies
    • Practice exam questions

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